Policy & FAQ

TKB POLICIES
Expedited Shipping

Orders need expedited shipping such as FedEx Priority Overnight, FedEx 2 Day must be placed by 8:30 a.m (PST) the day before it's delivered. There will be no weekend deliveries.

For example: If you need your order by Tuesday, your order must be placed BY 8:30 a.m (PST) on Monday and choose FedEx Priority Overnight option. If order placed after 8:30 a.m (PST) on Monday, your order will be delivered on Wednesday.

We are closed on the weekend, therefore orders placed after 8:30 a.m (PST) on Friday will not ship out until Monday and will be delivered on Tuesday.

Rush Processing Time vs Regular Processing Time

Our normal processing time is 1-3 business days, if your order is placed after 8:30 a.m PST*, Saturday or Sunday, we won't start processing your order until the next Monday morning. (This also apply to Rush orders*). We're closed on the weekend.

Rush orders need to be placed BEFORE 8:30 a.m PST* to be shipped same day OR the next business day depending on the size of the order and the availability of certain products.

*PST: Pacific Standard Time.

Return & Exchange

Because of the nature of our product, we typically cannot accept returns. Please note that you have 2 weeks from the date you received your order to report any missing or problems about the order.

Payment Types

We accept Mastercard, Visa, Discover, American Express, PayPal and most visa cards. We DO NOT accept Money Order less than $50.00, personal checks, ship COD or offer "net 30" terms.

Reshipping Fee

TKB Trading WILL NOT be responsible for the cost of reshipping your order if the order wasn't delivered successfully due to incorrect address (missing apartment number, wrong street address, misspelled zip code, wrong city name, etc..) or the recipient wasn't available at the time of delivery and did not claim the package after certain amount of days.

After we received your package back from our courier and you're no longer interested in getting the products, TKB will only issue you a full refund for the cost of the products.

HOW TO...
How to add to an existing order

You have 4 hours to cancel or add to your order (this does not apply to INTERNATIONAL orders). After 4 hours, 10% restocking fee will apply for any canceled order and we will require a $20.00 minimum for add on orders.

Keep in mind, that adding more products to your order might affect the cost to ship your order depending on the weights and sizes of the products you're adding, in cases like this, you will be required to submit an additional payment before your order can ship out.

To add to your order, Click here

How to reorder

If you are a repeat customer and would like to place a new order for the same products that you've purchased before. Simply log into your account > click on the reorder icon.

You will also be able to modify the quantity of each product or remove certain products that you don't need to reorder.

You can also use the WISHLIST feature of the website, by adding the product you wish to reorder in the future to your wishlist, this way you won't have to look for the product again on your next visit. The wishlist icon is located on the top bar of the page, near the search bar.

How to get notified when products are back in stock

You can sign up for our weekly inventory update newsletter, which will be emailed out to you once a week, usually on Wednesday. The newsletter will let you know everything about our inventory flow as of the current week. To sign up: Click Here

How to place an order and pay later or pay by phone

At check out, choose the option "Pay by Phone", then go ahead and submit your order. Once we receive your order, our agents will reach out to you using the phone number you provide to collect the payment. If our agents can't reach you, they will send you an invoice so you can pay for your order online instead.

This option is not recommended for International Customers as we will only make domestic calls. But if you wish to pay later, you can still checkout with this option and we will email you an invoice to pay later.

INTERNATIONAL FAQ
Are duties and taxes included in the shipping cost?

NO. Duties and taxes assessed by your government will not be included in the shipping cost, which you will be responsible for.

I have a shipping account. Can I use it to ship my order?

Yes. We will need your account shipping number. Click here to submit your account before you place your order.

Can I have my order shipped to a different country from where I live?

Yes! absolutely. As long as you provide a valid destination address and shipping fee is paid for, then we can ship your order to anywhere you would like.

GENERAL FAQ
When will my order ship out?

Typically, we ship orders out within 1-3 business days. We ship either by USPS Mail or Fed Ex. If you have a preference you need to let us know. Otherwise, we will ship the most cost effective way. If you require some other form of shipping such as overnight, just contact us and let us know. We will work with your requirements.

If you would like to get a faster processing time, which will get your order out the same day or next business day by purchasing the $6.00 rush fee at checkout. Note that your order must be placed before 8:30 A.M Pacific Standard Time. For more information about our processing time, please refer to our policy located at the top of the page.

Not able to log in?

If you are new customers, it's recommended that you register for an account. This will help us to provide you the best customer support when you have any issues with your orders.

If you are returning customers and you forgot your password, click "Forgot your password?" and our automated system will send you a reset password email.

You CANNOT use the same log in that you use on our old website to log in on our new website. This simply will not work as our 2 websites do not communicate with each other. You will need to create a new account to log in. If you would like to see your past orders on the old site, please contact us and our staffs will help you with your request.

Can I get notified when a product is back in stock?

You can sign up for our weekly inventory update newsletter, which will be emailed out to you once a week, usually on Wednesday. The newsletter will let you know everything about our inventory flow as of the current week. Click here to sign up


 FAQ about our products can be found here: TKB Knowledge Base
Need more assistance? Contact Us
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